SamaN wood stain and AquaShine maintenance products.

Privacy Policy

COMMERCIAL POLICY

Types of Payment Accepted

For all transactions made through our on-line store, only Visa, Mastercard and Amercian Express credit cards are accepted. You can also pay with money order but merchandise will only be shipped upon reception of payment at our offices located at the following address:

SamaN (3777472 Canada Inc.)
1235, rue de l'Acadie
Victoriaville (Québec)
G6T 1W4

Office Hours :

Monday to Friday 8h30 to 17h00 GMT-5

Sales Conditions

Our prices are in Canadian dollars (CDN$) and American dollars (US$) The prices indicated do not include shipping, custom, and brokerage costs or other charges if applicable.

Delivery (Shipping)

Cost & Delivery Time: Cost & delivery time will vary depending on location. We are presently working with Post Canada.

If for some reason or another we cannot deliver on time (as requested on your order), we will advise you as soon as possible and this will give you the option to either keep or cancel your order.

Returns and Exchanges

We will replace or reimburse all merchandise damaged during transit, and this, at no cost to the consumer.

Payment Security

The security of the payment system is provided by PayPal.

Complaints

If you should have a complaint please contact our Customer Service Department.

SamaN (3777472 Canada Inc.)
1235, rue de l'Acadie
Victoriaville (Québec)
G6T 1W4

Tel: (819) 751-2350
(800) 692-3662

Fax: (819) 751-6122

E-mail : customerservice@saman.ca

You can formulate your complaint by phone, mail, fax or e-mail. We treat each complaint received within 1 business day of the date of reception. No charges will be applied.

Personal Information Policy

Use of personal information

The information received will only be used to treat your order or complaint. When receiving an order, the only personal information received is:

• Last Name
• First Name
• Address
• Phone number
• E-mail address

Be assured that your personal information is confidential.

It will only be used:

• As an order confirmation that will be sent to your e-mail address
• To send receipt of payment if your order was made by credit card
• For quick and precise delivery of your order
• Follow-up after sales service, which is explained further on.

Customer Consent

No information is received without your consent. Please note that you automatically give your consent when placing an order or complaint. It is always possible to withdraw your consent . To do so you must contact our Customer Service Department at:

SamaN (3777472 Canada Inc.)
1235, rue de l'Acadie
Victoriaville (Québec)
G6T 1W4

Tel: (819) 751-2350
(800) 692-3662

Fax: (819) 751-6122

E-mail: customerservice@saman.ca

Sharing Information to a Third Party

Your information will not be shared with a Third Party in any circumstance.

Information about our Policies

If you require more information on our Protection Policy regarding your personal information, please contact our Customer Service Department at:

SamaN (3777472 Canada Inc.)
1235, rue de l'Acadie
Victoriaville (Québec)
G6T 1W4

Tel: (819) 751-2350
(800) 692-3662

Fax: (819) 751-6122

E-mail : customerservice@saman.ca

Access to Information

To access of modify your personal information please contact our Customer Service Department mentioned above. No charges will be applied.

Complaints

To process a complaint in reference to your personal information you may contact our Customer Service Department mentioned above. Your complaint will be examined and treated within the following business day after date of receipt. We will notify you with our decision. The process of treating a complaint is free of charge.

Policy Changes

If we need to change our Protection Policy in regards to personal information we will advise and indicate the updated date at the bottom of each of our “Protection Policy in regards to Personal Information” pages. The modifications will be immediately made on our web-site. It is understood that the Policy in effect at the time of placing your order will be applied.